Caminhos D'Alvorada

1. Who is responsible for your information?

The entity responsible for processing personal information submitted through this website is:

Caminhos D'Alvorada Unipessoal Lda
Headquarters: Barcarena, Oeiras, Portugal
RNAAT 1217/2025
info@caminhosdalvorada.com

2. Information we may collect

Depending on how you contact or use our services, we may collect:

Identification and contact information, including name, email address and telephone or WhatsApp number.
Journey and booking information, including pickup, destination, date, time, passenger numbers, luggage, flight information and special requests.
Partner application information, including professional experience, languages, vehicle details, availability, qualifications and business information.
Communications exchanged with us by email, WhatsApp, forms or other agreed channels.
Technical information necessary for website security, session management and operation.

3. Why we use your information

Purpose	Legal basis
Responding to booking requests, preparing quotations, arranging services and communicating about a requested journey.	Steps requested before entering into a contract and performance of a contract.
Responding to general enquiries, personalised requests, feedback or support questions.	Legitimate interests in responding to enquiries or steps requested by the individual.
Reviewing partner applications, carrying out interviews, evaluating suitability and managing a possible professional relationship.	Steps requested before entering into a professional relationship and legitimate interests in selecting reliable partners.
Maintaining records required for accounting, tax, regulatory, insurance, dispute or legal purposes.	Compliance with legal obligations and the establishment, exercise or defence of legal claims.
Loading optional third-party services such as Google Maps address suggestions.	Consent, which may be refused or withdrawn at any time.

4. Who may receive the information?

Information is shared only when necessary for the relevant purpose. Recipients may include:

Selected drivers, guides or other service providers needed to perform a requested service.
Website hosting, email, database, payment, mapping or technology providers acting in support of our services.
Professional advisers, insurers, accountants or legal representatives when reasonably necessary.
Public authorities when disclosure is required by law.

We do not sell personal information. Some external providers may process information outside the European Economic Area under their own safeguards and contractual arrangements.

5. How long we retain information

Information is kept only for as long as reasonably necessary for the relevant purpose, taking account of legal and operational requirements.

Unconfirmed enquiries may normally be reviewed and deleted after a maximum of 24 months.
Unsuccessful or inactive partner applications may normally be reviewed and deleted after a maximum of 12 months, unless continued contact has been agreed.
Confirmed bookings, invoices, transactions and related records may be retained for the periods required by tax, accounting, insurance or other applicable laws.

6. Your data-protection rights

Subject to the conditions established by law, you may request:

Access to personal information held about you.
Correction of inaccurate or incomplete information.
Deletion of information when there is no longer a lawful reason to retain it.
Restriction of processing in certain circumstances.
Objection to processing based on legitimate interests.
Portability of information where the legal requirements apply.
Withdrawal of consent for optional processing without affecting earlier lawful processing.

To exercise a right, contact info@caminhosdalvorada.com .

We may request reasonable proof of identity before acting on a request in order to protect personal information from unauthorised access.

7. Right to complain

You may submit a complaint to the Portuguese supervisory authority if you believe your personal information has been processed unlawfully:

Comissão Nacional de Proteção de Dados — CNPD
Avenida D. Carlos I, 134, 1.º
1200-651 Lisboa

8. Cookies and similar technologies

This website uses limited browser storage and external technologies to operate its services.

Necessary technologies

Necessary technologies may support security, sessions, language selection and remembering whether you accepted or rejected optional services. They are required for the website or your requested settings to function.

Optional Google Maps services

When accepted, Google Maps may load to provide address suggestions and support journey calculations. Loading this service may allow Google to receive technical information such as the visitor's IP address, browser details and interactions with the map service.

You can accept, reject or reconsider optional services by using the Cookie settings control in the website footer.

9. Security

We use reasonable technical and organisational measures intended to protect information against unauthorised access, alteration, loss or disclosure. No internet service can guarantee absolute security.

10. Changes to this policy

This policy may be updated when our services, providers or legal obligations change. The latest version will be published on this page.

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